Help center
Frequently asked questions
Browse common questions by topic. If you need anything else, contact our team directly.
Find answers by topic
Questions are organized by topic to help you find the right information quickly.
Booking & stay
Reservations, check-in details, and what to expect during your stay.
Contact us
Ask your questions.
How can I pay?
Card payment is preferred for stays, extras, and city tax.
How can I book a room?
Use the booking links or contact our reservations team to arrange your stay with your preferred dates and room type.
Is there reception on-site?
There is no reception on-site. Check-in is from 14:00 to 16:00 at Boutique Hotel Le Théâtre reception; after 16:00 self check-in is possible.
Rooms & amenities
Room comfort, amenities, and daily housekeeping details.
Is Wi-Fi included?
Free Wi-Fi is available in all rooms and public areas.
Is smoking allowed?
The entire property is non-smoking.
How is housekeeping handled?
Housekeeping is once per week with bed linen and towel change, vacuuming, and full apartment cleaning. Extra cleaning is 250 CZK on request and extra towel change is 125 CZK on request.
Can I bring pets?
Pets are allowed for 500 CZK per night.
Location & transport
How to get around Marienbad and practical arrival information.
Which public transit is closest?
From Train Station: take trolley bus number 7 until stop Městský úřad, then continue down the street for about 150 m.
How far are the main sights?
The apartments are opposite the park and close to the famous colonnade in central Marienbad.
Is parking available?
Parking is available for 250 CZK per night and reservation is not needed.